Support
We can help with SinPánico, its permissions and your data. Support email is not an emergency channel.
Email us
Contact: soporte@sinpanico.com.
Describe what happened, what you expected and, if possible, your app version, device model and iOS or Android version. Do not send passwords, codes or your complete journal. Hide private information in any screenshots you attach.
If you need urgent help
SinPánico does not monitor messages continuously and cannot confirm your safety. If you are in danger, contact your country's emergency services or someone you trust. Do not wait for an email reply before seeking urgent help.
Your history and files
- Export: open Settings → Privacy center → Export my data. The file is readable; store or share it carefully.
- Delete history: open Settings → Privacy center → Delete my history and confirm. This removes notes, check-ins and sessions; it does not erase all configuration data.
- Retention: adjust Keep records (days) in the Privacy center.
See Delete data and account for more details. In local mode, we do not have a remote copy of your journal and cannot recover it by email.
PIN, audio and permissions
If you forgot your PIN, follow the recovery process in the app: it requires confirmation of local deletion before removing the lock. Support cannot provide a universal PIN or decrypt records without their key.
Stop audio using app or system controls. Check volume and notification or health permissions in your device settings. Revoking a permission does not automatically erase your records. The system may stop background playback.
Accounts and connected features
The current local version does not require an account and keeps connected AI, sync and purchases disabled. If an integration is shown as unavailable, you can continue using SOS and local tools.
Find this information in the app
Open Settings → Help & about. There you will find Contact support, Privacy policy (web), Terms of use (web) and Request account and data deletion (web).